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Google's "Sorry" Service
Feb. 7, 2008 At 5:08 a.m., CST, I did four searches on Google. Serius Every search was blocked. I got this: sorry. Google Error Note this statement from this "sorry" post: If you're continually receiving this error, you may be able to resolve the problem by deleting your Google cookie and revisiting Google. Google offers the technicians' universal solution. "We've got a problem. It's all your fault. Fix it." Techies are generally communications idiots. Really. They are. They think "everyone knows how to do this." Hardly anyone knows how. Never tell a person to alter a computer setting without telling him how. Provide a click-through to a page that offers instructions -- yes, even for more than one browser. A YouTube screencast is called for. Google owns YouTube and Google Video. You might think that a Google employee would understand the power of a screencast. But no. He tells us to use a procedure in some unidentified help list. Why would a senior manager assign the task of writing the "Bug off, bozo" page to some kid with no marketing experience and no ability to present a good image to users? I have a suggestion: because the whole outfit is run by techies. It's techies all the way up. Fortunately, I have a program on my computer that deletes the Google cookie with one click: G-Zapper. It used to be freeware. It's $30 these days, but you can download a trial version. So, I deleted the Google cookie. This is bad for Google's marketing strategy. It can't track me now. It must start over. The search worked for 30 minutes. Then I got this when searching for "Mike Bolser." This is Google's core business, and it has a major flaw. It requires you to type in a code to do every search. The code letters are in giggling teenage girl's diary cutesy cursive. Sometimes I cannot read them. Everything screams to competitors: "Come and get us." Google has 50% of the market. Soon, it will be 40%. Companies must fight for market share. Google is coasting on its laurels. If I owned Google stock, I would sell it. Oops. Sorry. Too late. From 750 to 500 in just three months. Google Error
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