PayPal. Pay, Yes. Pal, No.
Dec. 24, 2007
I bought a cell phone battery on-line this month. The outfit sold me the battery at a three-to-one mark-up over what Amazon sells it for (I later discovered), then failed to send it to me, and does not answer its phone. Voice mail only.
I was scammed. It happens.
I bought with PayPal. I went to the PayPal site to get the matter resolved.
Problem: I had an old e-mail address in the file. To complain about the scamming, I must update my e-mail address. I did. Or at least I tried.
I entered the new address. I was told that an e-mail would be sent to me with a confirmation link. Click it, and I would be updated. Then I can complain. Not before.
No confirmation letter came.
I tried again. No letter.
I went to my ISP. I removed all spam protection. I tried updating my e-mail again. I got a lot of spam, fast, but no confirmation letter.
I posted a question on PayPal's site. "Why don't I get my confirmation letter?" I was promised on-screen that someone would contact me. No one did.
I left a message on the webmaster's feedback box. Nothing.
Pay? Yes. Pal? No.
Finally, I filed a complaint withe my credit card company. Ah, the wonders to the telephone! No confirmation letters.